Updated 9/14/2006
Thanks to some helpful members of the IE7 compatibility team at Microsoft (specifically Keryn Mark), we were able to identify the reason GiftWorks was crashing. GiftWorks has code to keep IE from beeping every time a page changes which was causing the crash. I guess IE7 made some changes around calling the beeping function and our code was no longer valid--or most likely was never valid in the first place even though it worked. The good news is that we have a fix. The bad news is that it won't be available until the next update to GiftWorks which doesn't have a date yet. I will keep you posted.
For the past several months Microsoft has been beta testing a new release of Internet Explorer, version 7. As some of you may know, GiftWorks uses Internet Explorer internally for its user interface. Since the first IE7 beta, GiftWorks has not worked correctly and even crashes for some customers when they have the beta installed. We were hoping that the issue would have worked its way out by now, but Microsoft released their first release candidate (RC) of IE7 and the issue remains.
We are working with Microsoft to have this issue resolved for RC2, but you can actually help us raise the priority of this issue. For those that have installed IE7 beta, you were asked to join the beta program and provide feedback. Please sign in with your account at http://connect.microsoft.com and do a search for "GiftWorks". You should get at least one feedback item in the results. Please open that item and make sure it applies to what you're experiencing (typically a crash of GiftWorks), then submit a vote for the issue. Thanks and we'll keep you informed.