We recently found an article on TechSoup.com which told the stories of three different donor database users. One of them uses GiftWorks for their donor data. She says GiftWorks is great for the non-technical crowd. This is one of the keys to GiftWorks. We realize there is high turnover in non-profit orgs and getting new employees or volunteers up to speed is important. We try to make GiftWorks intuitive and usable without having to trudge through documentation. We mostly get it right. Marcie (from the article) also mentioned our technical support a couple times. We get a lot of compliments on our technical support. We have a great group of people in support.