Being a software developer I am very aware of the amount of effort involved in providing good help for software products. In small software companies, I would bet help is usually a second thought when releasing the product. In the first release of GiftWorks, we had one help topic that always gets us laughing. It went something like this "... this screen is used to configure your donor groups, click on the various buttons to see what they do...". Seriously, more funny than helpful.
So I should be the last person to be pointing out issues with other company's help, but this particular one caught my attention.
I won't mention the product's name. I would like to hear some feedback on the current help offered in GiftWorks? Anyone want to share their thoughts?